Officer, Service Standardisation, Stanbic IBTC Pension Managers
Officer, Service Standardisation, Stanbic IBTC Pension Managers
Job Overview
Business Segment: Insurance & Asset Management
Location: NG, LA, Lagos, Walter Carrington Crescent
Job Type: Full-time
Job Ref ID: 80438126A-0001
Date Posted: 2/3/2025
Job Title: Officer Service Standardization Officer
Key Responsibilities
1. Ensure attainable and achieved service standards across all channels
2. Promote service culture throughout the organization
3. Ensure client-centric and reasonable processes
4. Analyze data for quality customer service delivery and adherence to standards
5. Identify market/industry trends for new product/service design
6. Coordinate and improve processes
7. Report to relevant stakeholders
Qualifications
1. Minimum (link unavailable) in any course
2. Professional certification (added advantage)
3. In-depth knowledge of service assurance
Behavioural Competencies
1. Generating Ideas
2. Providing Insights
3. Pursuing Goals
4. Understanding People
Technical Competencies
1. Client Knowledge
2. Customer Understanding
3. Client Retention
4. Client Cross and Up-selling
Method of application
Interested and qualified candidate should click here to apply now