Call for application Area Service Center Supervisor
Job Title
Area Service Center Supervisor
Location
Sokoto State, Nigeria
Job Overview
The Area Service Center Supervisor will execute aftersales initiatives for d.light within a designated region, partnering with vendors and partners to deliver excellent customer experience and aftersales services.
Key Responsibilities
1. Source and vet potential field technicians/vendors/service partners.
2. Assist with contracting and onboarding.
3. Develop capability and monitor vendor activity.
4. Provide after-sales training.
5. Monitor and track Service Centers' performance.
6. Ensure vendor payment schedules are reconciled.
Requirements
1. Technical Certification in Computer Science, Maintenance, and Electrical engineering (or a related field).
2. Minimum 2-5 years of experience in a busy field-related environment.
3. Superb customer service skills.
4. Ability to diagnose and solve problems.
5. Negotiation and monitoring skills.
6. Strong mindset for continuous improvement.
Key Performance Indicators (KPIs)
1. Repair Speed
2. Used parts return ratio
3. Repair Quality
4. Parts Availability
5. Customer satisfaction
6. Partnership Review on Service Revenue Experience metrics
Method of Application:
Interested and qualified candidate can Apply here