Reliance Care Officer (Nigeria)

Job Discreption

We're seeking a dynamic and ambitious individual to join our team as a customer support representative, providing friendly and empathetic responses to customer inquiries and issues.

Responsibilities

1. Respond to Client Requests, Inquiries, and Complaints
- Respond promptly and professionally to client inquiries, requests, and complaints via phone, email, or other communication channels.
- Maintain a positive attitude, even in difficult situations, to ensure client satisfaction and loyalty.
- Provide clear and concise information to address client concerns and resolve issues efficiently.
2. Assist Prospective Clients with Health Plan Choices
- Engage with prospective clients to understand their health insurance needs and preferences.
- Provide relevant and accurate information about the company's health plans, including benefits, coverage, and pricing.
- Help prospective clients make informed decisions about their health insurance options.
3. Escalate Unresolved Issues for Resolution
- Identify and escalate complex or unresolved client issues to the appropriate internal teams, such as sales, marketing, or customer service.
- Ensure that escalated issues are thoroughly documented and communicated to the relevant teams.
- Follow up with clients to ensure that their issues are resolved promptly and to their satisfaction.
4. Record Client Feedback and Suggestions
- Accurately record client complaints, feedback, and suggestions using the company's internal communication system.
- Ensure that all client interactions are documented, including dates, times, and details of conversations.
- Use client feedback and suggestions to identify areas for improvement and optimize client satisfaction.
5. Convert Inbound Prospects into Customers
- Engage with inbound prospects to understand their health insurance needs and preferences.
- Provide personalized recommendations and solutions to meet their needs.
- Use persuasive communication skills to convince prospects to purchase the company's health insurance products or services.

Requirements

1. Respond to Client Requests, Inquiries, and Complaints
- Timely Response: Respond promptly to client inquiries, requests, and complaints via phone, email, or other communication channels.
- Professionalism: Maintain a professional tone and language in all responses.
- Positive Attitude: Ensure that all interactions are conducted with a positive and courteous attitude, even in difficult situations.
- Clear Communication: Provide clear and concise information to address client concerns and resolve issues efficiently.
2. Assist Prospective Clients with Health Plan Choices
- Needs Assessment: Engage with prospective clients to understand their health insurance needs and preferences.
- Plan Options: Provide relevant and accurate information about the company's health plans, including benefits, coverage, and pricing.
- Personalized Recommendations: Help prospective clients make informed decisions about their health insurance options by providing personalized recommendations.
- Addressing Concerns: Address any concerns or questions prospective clients may have about the health plans.
3. Escalate Unresolved Issues
- Identify Complex Issues: Identify complex or unresolved client issues that require escalation.
- Documentation: Ensure that all issues are thoroughly documented, including client communication and attempts to resolve the issue.
- Escalation: Escalate the issue to the appropriate internal team, such as sales, marketing, or customer service.
- Follow-up: Follow up with clients to ensure that their issues are resolved promptly and to their satisfaction.
4. Record Client Feedback and Suggestions
- Accurate Recording: Accurately record client complaints, feedback, and suggestions using the company's internal communication system.
- Detailed Documentation: Ensure that all client interactions are documented, including dates, times, and details of conversations.
- Analysis and Improvement: Use client feedback and suggestions to identify areas for improvement and optimize client satisfaction.
5. Convert Inbound Prospects
- Engagement: Engage with inbound prospects to understand their health insurance needs and preferences.
- Personalized Solutions: Provide personalized recommendations and solutions to meet their needs.
- Persuasive Communication: Use persuasive communication skills to convince prospects to purchase the company's health insurance products or services.
- Addressing Objections: Address any objections or concerns prospects may have about the health insurance products or services.